Why choose Luminous Neon?

    • Luminous Neon signs are made to the highest quality and with an average life span of 50,000+ hours.
    • Luminous Neon signs are flawlessly handmade and thoroughly quality tested.
    • Luminous Neon can turn almost any design into a beautiful Neon Sign.
    • Luminous Neon use only the best couriers.
    • Luminous Neon are confident about offering the best prices on Neon Signs in the UK. If you can find a better quote elsewhere, we will do our best to beat it (subject to proof of quote)

    How do I install my Neon Sign?

    Our Neon Signs come with both hanging wire or a wall screw installation kit; both options are easy to use as all our Neon Signs come with pre drilled holes - making it simple and smooth to install.

    Please note Luminous Neon are not responsible for installation.

    How is the sign powered?

    All Neon Signs are 12V and powered by a 12V transformer, they come with a standard 2 metre long cable; however, we can make your Neon Sign with a longer cable if needed. Please email us on: info@luminousneon.co.uk or chat to us on the website before placing your order.

    Why is there small marks on my sign?

    We clean all Neon Signs before packing and delivery; however, sometimes some small marks like dust are unavoidable and are transferred from the film and bubble wrap that are protecting the Neon Sign. In this instance, we advise using a micro fibre cloth gently taking care to not scratch the acrylic.

    Please note all signs are handmade and we adhere to perfection; however, glue marks may be visible at the back of the Neon Sign. This will not show when the Neon Sign is installed and switched on.

    Which countries do you ship to?

    We ship worldwide.

    How much is shipping?

    Our standard shipping is free worldwide. We also offer an express shipping service which if selected, will be calculated at checkout.

    What size can I have my Neon Sign?

    The sign can be any size you like; however, some really large sizes will need to be split into parts for easy installation and to avoid damage during shipping. If this is the case with your sign, we will advise you.

    Can you copy my logo?

    Yes certainly, we can copy any images you send us. Please visit our Upload Your Logo page for more information and fill in the form, don’t forget to upload your logo where instructed.

    How long will my Neon Sign take to arrive?

    Once an order is placed, we start on designing and making your Neon Sign and aim to have your Neon Sign with you within 10 - 15 business days.

    Do you offer a express service?

    Yes, we do. Express delivery can be selected at checkout. This service will have your sign delivered to you within 7 - 10 business days.

    Can I cancel my order?

    All our Neon Signs are made to order, so once payment is made, we start on making your Neon Sign which is why we do not accept cancellations.

    What is the Neon Sign made from?

    Our Neon Signs are made from long lasting, durable and environmentally friendly LED flex and silicone - without compromising on the luminosity from your neon sign, they are then backed onto acrylic which you can choose to have cut along the shape or cut to square.

    Can I choose any font?

    Yes certainly, we have 15 fonts you can choose from or we can copy any text you like in your chosen font.

    Can I design my own Neon Sign?

    Yes, please visit our Design Your Own Neon page to design your custom Neon Sign and get an instant price. If you need a logo/design copying, this can also be submitted to us via this page. If you are uploading an image, please provide as much detail as you can by telling us the layout you would like, size, font and colour so we can ensure we give you an accurate quote.

    When will I receive a quote for my Neon Sign?

    We aim to email you a quote within 1-2 business days. If you have not heard back within 2 days we recommend you check your junk email before emailing us on: info@luminousneon.co.uk 

    Can my Neon Sign be used outdoors?

    The Neon Signs on our shop pages are made for indoor use, however they can be used outdoors for events and parties but you will need to ensure the Neon Sign does not get wet as they are not waterproof. For waterproof signs please contact us.

    My sign arrived Damaged/Faulty?

    Any products which arrive damaged or faulty will be required to be raised as a complaint via our email, info@luminousneon.co.uk within 12 hours of signing for the delivery. We will require photo/video evidence of the product and we may ask you to return the damaged/faulty sign.

    *Please note our signs are made to order so an exchange product can take up to 10 - 15 business days

    What is your Warranty Policy?

    All our Neon Signs are covered for electrical damage for 24 months. Any claims submitted will be reviewed within 3 working days. If your claim is successful, your sign will be replaced.

    *Please note our signs are made to order so an exchange product can take up to 10 - 15 business days.

    What is your Refund Policy?

    Each of our Neon Signs are made specially for our customers. Once we receive your order we start the process of designing and hand making the Neon Sign for you, which is why we do not accept returns. We do offer replacement exchange in the case of damaged/defective items. If the Neon Sign stops working it will be covered under a 24 Month Warranty.

    For any further enquiries relating to returns please email us on: info@luminousneon.co.uk

    What payment options do you have?

    We offer the following payment options at checkout; All major Debit & Credit Cards, Klarna, AMEX, Apple Pay, Google Pay & Shop Pay.