FAQ
Why choose Luminous Neon?
Oh, we’re glad you asked! 🌟
- Shine Bright, Shine Long: Our Neon Signs are built to glow for 50,000+ hours—talk about lighting up your life! 💡✨
- Handcrafted Perfection: Each sign is flawlessly handmade and thoroughly tested, so you get nothing but the best. 🎨👌
- Your Dream, Our Glow: Got a design in mind? We can turn almost any idea into a stunning Neon Sign! If you can dream it, we can light it! 💖💭
- First-Class Delivery: We use only the best couriers to ensure your sign arrives safe and sound, ready to dazzle! 🚚✨
- Price Match Promise: We’re confident we offer the best neon prices in the UK. But if you find a better quote, we’ll do our best to beat it (just show us the proof!). 🏷️💥
Ready to glow with us? Let’s make something amazing together! 🌈
How do I install my Neon Sign?
We’ve made installing your Neon Sign as easy as flipping a switch! 💡✨ Each sign comes with both hanging wire and a wall screw installation kit, so you can choose your glow-up style. And with pre-drilled holes, you’ll have it up in no time—no sweat, no stress! 🔧🪜
Just a quick note: while we’re all about making your space shine, the actual installation is up to you. But don’t worry, it’s so simple, you’ll be glowing with pride in no time! 🌟
How is the sign powered?
All our Neon Signs run on a magical 12V transformer that keeps them glowing bright! 🔌✨ Each sign comes with a standard 2-metre long cable—plenty of room to let your creativity shine. Need a little extra reach? No problem! We can make your sign with a longer cable. Just drop us an email at info@luminousneon.co.uk or chat with us on the website before placing your order, and we’ll get you glowing in no time! 💡
Why is there small marks on my sign?
Don’t worry, your sign is still as fabulous as ever! ✨ We clean each Neon Sign before it’s packed up and sent to you. But sometimes, tiny marks or a bit of dust sneak in during the journey from our workshop to your wall—think of them as little travel souvenirs from its neon adventure! 🧳✨ Just give it a gentle wipe with a microfiber cloth, and it’ll be glowing like new! ✨
Also, since all our signs are handmade with love, you might spot a bit of glue on the back. No worries—these tiny marks won’t be visible once your sign is installed and shining brightly! 💖🔆
Which countries do you ship to?
We ship worldwide! 🌍✨ No matter where you are, we’re ready to light up your life with a stunning Neon Sign. From the UK to the USA, Australia to Antarctica (well, almost!), if there’s a place, we’ll get your glow on the go! 📦💡 So, wherever you are, we’ve got your neon dreams covered!
How much is shipping?
Our standard shipping is free worldwide—yep, you read that right! 🌍✈️ No extra cost to get your glow wherever you are. Need your neon magic ASAP? We also offer an express shipping service that’ll be calculated at checkout. So, whether you’re a patient planner or in a hurry to get glowing, we’ve got you covered! 💡📦
What size can I have my Neon Sign?
The sign can be any size you like; however, some really large sizes will need to be split into parts for easy installation and to avoid damage during shipping. If this is the case with your sign, we will advise you.
Can you copy my logo?
Absolutely! We’d love to bring your logo to neon life! ✨ Just head over to our Design Your Own/Upload Logo page, fill in the form, and be sure to upload your logo where instructed. 🎨🔆 We’ll take it from there and turn your design into a glowing masterpiece that’ll make your space shine brighter than ever! 🌟
How long will my Neon Sign take to arrive?
Once you’ve placed your order, we get straight to work, crafting your neon masterpiece! 🛠️💡 We aim to have it glowing its way to you within 10-13 business days. So, sit tight and get ready to light up your space—it’ll be worth the wait! 🌟✨
Do you offer a express service?
Yes, we do! 🚀 Need your neon magic in a hurry? Just select our express delivery at checkout, and we’ll have your sign glowing at your doorstep within 7-9 business days. Faster than you can say “neon glow!” 💡✨
Can I cancel my order?
Since each of our Neon Signs is custom-made just for you, we get started on creating your glow as soon as payment is made. ✨ That’s why, unfortunately, we can’t accept cancellations. Once the magic begins, there’s no turning back! But don’t worry—you’re going to love your one-of-a-kind neon masterpiece! 💡💖
What is the Neon Sign made from?
Our Neon Signs are crafted from long-lasting, durable, and eco-friendly LED flex and silicone—no dimming the glow here! 💡🌱 They’re designed to shine bright without compromising on brilliance. Your neon masterpiece is then backed onto acrylic, which you can choose to have cut to the shape of your design or as a sleek square. So, it’s not just bright—it’s built to last and look fantastic! 🌟✨
Can I choose any font?
Absolutely! 🎨 You can choose from our selection of 15 fabulous fonts, or if you’ve got a specific style in mind, we can bring your favourite font to life in neon. Just let us know the text and the font you want, and we’ll make it glow just the way you like it! ✨🖋️
Can I design my own Neon Sign?
Absolutely! We love bringing your unique ideas to life. ✨ Just head over to our Design Your Own/Upload Logo page, fill out the form, and tell us all about your dream design. Whether it’s custom text or a logo, share all the details—layout, size, font, and colour—and we’ll get back to you with a quote within 1-2 business days. Your neon masterpiece is just a few clicks away! 💡🎨
When will I receive a quote for my Neon Sign?
We aim to light up your inbox with a quote within 1-2 business days! 💌✨ If you haven’t heard from us by then, be sure to check your junk or spam folder—sometimes our neon magic ends up hiding there. 🔍💡 Still no luck? Shoot us an email at info@luminousneon.co.uk, and we’ll be happy to help!
Can my Neon Sign be used outdoors?
The Neon Signs are designed to shine indoors, but they can make a guest appearance outdoors for events and parties! 🎉✨ Just make sure they stay dry—our signs aren’t big fans of rain. 🌧️💡 If you need a sign that can brave the elements, contact us for a waterproof version, and we’ll make sure your neon magic can glow rain or shine! ☔️🌟
My sign arrived Damaged/Faulty?
Oh no! We’re so sorry to hear that your neon isn’t shining as it should. 😢💔 If your sign arrived damaged or faulty, please let us know within 12 hours of receiving it by emailing us at info@luminousneon.co.uk. We’ll need photo or video evidence of the issue, and we might ask you to return the sign so we can get it sorted out. 📸✉️
Since all our signs are custom-made with love, creating a replacement can take up to 10-13 business days. But don’t worry, we’ll get your neon glowing perfectly as soon as possible! 💡💖
What is your Warranty Policy?
We’ve got your back! All our Neon Signs are covered for electrical damage for a glowing 24 months. 💡🔒 If something goes wrong, just submit a claim and we’ll review it within 3 working days. If your claim is approved, we’ll replace your sign so you can keep shining bright! ✨
Please note: Since all our signs are custom-made with care, creating a replacement can take up to 10-13 business days. But don’t worry, we’ll have your new sign glowing in no time! 🌟
What is your Refund Policy?
Since each of our Neon Signs is custom-made just for you, we’re unable to accept returns once the magic begins. 🎨✨ But don’t worry, if your sign arrives damaged or defective, we’ve got you covered with a replacement exchange! 💡🔄 Plus, if your neon decides to take a break within 24 months, it’s protected under our warranty.
For any other questions or concerns, feel free to email us at info@luminousneon.co.uk. We’re here to help make your neon dreams come true! 💖
What payment options do you have?
We’ve got plenty of ways to help you light up your life! 💳✨ At checkout, you can choose from all major Debit & Credit Cards, Klarna, AMEX, Apple Pay, Google Pay, and Shop Pay. So whether you’re tapping, swiping, or splitting it up, we’ve got you covered. Ready to glow? 💡💖